Refund and Return Policy
Thank you for shopping at THERMO-Z. We are committed to providing you with high-quality, temperature-sensitive apparel and ensuring your satisfaction with every purchase. If you are not completely satisfied with your purchase, we’re here to help.
1. Returns
You have 30 days from the date of purchase to return an item. To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all tags attached. Items that are damaged, altered, or show signs of wear will not be accepted for return.
The following items are not eligible for return:
- Personalized or custom-made items
- Items marked as final sale
- Gift cards
2. Return Process
To initiate a return, please follow these steps:
- Contact our customer support team through our Contact page to request a Return Merchandise Authorization (RMA) number. Please provide your order number and the reason for the return.
- Once you receive the RMA number, securely package the item in its original packaging, including all tags and accessories.
- Write the RMA number clearly on the outside of the package.
- Ship the package to the address provided by our customer support team.
You are responsible for paying the return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for lost or damaged returns.
3. Refunds
Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund. If your return is approved, we will process your refund to the original method of payment within 7-10 business days. Please note that it may take additional time for your bank or credit card company to process the refund and post it to your account.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4. Exchanges
We currently do not offer direct exchanges. If you would like to exchange an item, please return the original item for a refund and place a new order for the desired item.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team through our Contact page within 7 days of receiving the item. We will provide you with instructions on how to return the item and receive a replacement or refund. We will cover the return shipping costs for damaged or defective items.
6. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us through our Contact page.
7. Contact Us
If you have any questions about our Refund and Return Policy, please contact us through our Contact page.