Privacy Policy

This Privacy Policy describes how THERMO-Z collects, uses, and shares personal information of users of our website, thermo-z.com.

1. Information We Collect

We collect the following types of information:

  1. Information You Provide Directly: We collect information you provide directly to us, such as your name, email address, shipping address, billing address, phone number, and payment information when you create an account, place an order, subscribe to our newsletter, or contact us.
  2. Information We Collect Automatically: We automatically collect certain information about your device and your use of our website, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. We may collect this information using cookies, web beacons, and other tracking technologies.
  3. Cookies and Tracking Technologies: We use cookies and similar tracking technologies to analyze trends, administer the website, track users’ movements around the website, and gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website.

2. How We Use Your Information

We use your information for the following purposes:

  1. To Provide and Improve Our Services: We use your information to process your orders, ship your products, provide customer support, personalize your experience, and improve our website and services.
  2. To Communicate with You: We use your information to send you order confirmations, shipping updates, newsletters, marketing communications, and other information about our products and services. You can opt-out of receiving marketing communications at any time by clicking the unsubscribe link in the email.
  3. To Prevent Fraud and Abuse: We use your information to detect, prevent, and investigate fraud, security breaches, and other potentially harmful activities.
  4. To Comply with Legal Obligations: We may use your information to comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

We may share your information with the following categories of recipients:

  1. Service Providers: We share your information with third-party service providers who help us operate our website, process payments, fulfill orders, deliver products, send emails, and provide customer support. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
  2. Business Partners: We may share your information with our business partners to offer you products, services, or promotions that may be of interest to you.
  3. Legal Authorities: We may disclose your information to legal authorities if required to do so by law or legal process.
  4. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring company.

4. Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:

  • Using encryption to protect sensitive information transmitted online.
  • Storing your information on secure servers.
  • Limiting access to your information to authorized personnel.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

5. Data Retention

We retain your information for as long as necessary to fulfill the purposes for which it was collected, including to provide you with our services, comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

You have the following rights with respect to your personal information:

  • Access: You have the right to access the personal information we hold about you.
  • Correction: You have the right to have your personal information corrected if it is inaccurate or incomplete.
  • Deletion: You have the right to have your personal information deleted in certain circumstances.
  • Objection: You have the right to object to the processing of your personal information in certain circumstances.
  • Restriction: You have the right to restrict the processing of your personal information in certain circumstances.
  • Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.

To exercise these rights, please contact us through our Contact page. We may require you to verify your identity before processing your request.

7. Children’s Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us through our Contact page.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and update the effective date above. Your continued use of our website after the effective date constitutes your acceptance of the revised Privacy Policy.

9. Contact Information

If you have any questions about this Privacy Policy, please contact us through our Contact page.